Showing posts with the label Sears

Heads Up to Sears Repair Department

Sears _____________ So, yesterday, after washing a load of fussy whites (socks, undershirts, sheets), I discovered that my eight-year-old Kenmore dryer was dead, dead, dead. “Ugh,” I thought, considering what to do with the rather large load sitting inside the dryer like a soggy lump. Having lived overseas without access to a dryer, this was not a big deal, but my very American house is not set up for air drying clothes, and, besides, I was feeling kinda lazy after having shoveled snow earlier. How to call Sears? I couldn’t remember where the warranty info was, which was moot, anyway, but I needed to find the phone number and (I thought) all the model and serial numbers. So I looked on the dryer itself. Hark! The 800 number (which is 1-800-4-My-Home, by the way), and everything else I needed was right on the front inside, near the door. When I called, I did get the phone tree, but it was based on voice recognition and only required me to answer a few basic questions,

Customer No Service and "Loyalty" Cards...

I'll take 50% efficiency to get 100% loyalty. --Samuel Goldwyn Okay, so, last Sunday, I was in the process of buying a pair of slacks (on sale, of course, a very tony brand at a rock-bottom price) at a well-known department store chain, when the sales associate asked if I wanted to sign up for a loyalty card. She noted that it was free and that I would earn points toward this purchase and my future ones. "Sure," I said, not all that excited about it, but, still, if I could earn points, why not? So she took my info and rang me up. But, then, she realized she had made a mistake, and my info hadn't registered properly, thus voiding the card she had just issued. So you would think that she would simply re-ring my purchase, re-enter my info, and reissue me a new card, right? Wrong. Instead, she said, "Oh, it would be such a hassle to do this again." Too close to quittin' time, I guess. "So, I'll give you the company's 800 number and you can sort

Memoir Madness: Driven to Involuntary Commitment